The business world is constantly transforming. When restructures, mergers, bankruptcies, and layoffs hit the workplace, employees and managers naturally find the resulting situational shifts to be challenging. But the psychological transitions that accompany them are even more stressful. Organizatio...

Ethnography is a way to tap the deep udnercurrents in a community through a process of gathering, analyzing, and sharing data. Moschella informs clergy on how they can use it to give themselves 'ears to hear' their members own stories, deep wisdom and longing for God.

Most leaders assume they're good communicators. What they're actually doing—most of the time—is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust.

Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.

What you'll find inside this fully updated third edition:

• The ORJI cycle—why conversations go wrong in a split second, and how to interrupt the pattern
• A levels-of-relationship model to diagnose where your team is—and how to move toward real openness and trust
• Why hierarchy and “tell” culture actively undermine psychological safety—and what to do about it
• A new chapter on humble inquiry in remote and hybrid work (spoiler: it works—and may work better)
• Reader exercises, twelve mini case studies, and a discussion guide for teams

Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.

Foreword by Michael Bungay Stanier.

Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.

Who makes you anxious? A family member, boss or co-worker? A member of your church?
You can't change them. But you can change yourself.
Understanding your family of origin is the first step.
Read this book and you will:

• Understand the principles that govern how families function.
• Learn how to take responsibility for yourself and no one else.
• Learn how you can be a non-anxious presence in your family, workplace and congregation.

From the author of How Emotions Are Made, a myth-busting primer on the brain in the tradition of Seven Brief Lessons on Physics and Astrophysics for People in a Hurry

From the author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life “A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden Potential ONE OF NPR’S BEST BOOKS OF THE YEAR • FINALIST FOR THE SABEW BEST IN BUSINESS BOOK AWARD